Privacy Policy

01Who we are

Email: [email protected]
Website: www.beliefcoding.com

For the purposes of data protection law, BCCR Ltd is the data controller of the personal information we collect and use.

02Personal information we collect

We may collect and process the following types of personal information:

• Your name
• Email address
• Phone number
• Postal or billing address
• Payment and transaction details
• Order history
• Booking details
• Course, membership, training or event registration details
• Messages, enquiries or feedback you send to us
• Information provided in forms, questionnaires, applications or consultations
• Account login details, where applicable
• Marketing preferences
• Testimonials, reviews or survey responses
• Website usage information, including IP address, browser type, device information, pages viewed and how you interact with our website

Depending on the service you use, you may choose to provide additional personal information relating to your personal goals, beliefs, wellbeing, experiences or circumstances.

03Sensitive personal information

Some information you choose to share with us may be considered sensitive personal information under data protection law. This may include information relating to health, emotional wellbeing, personal history, or other private circumstances.

We will only collect and use sensitive personal information where it is relevant to the service being provided, where you have chosen to share it with us, and where we have a lawful basis to do so.

Please only share information that you are comfortable providing and that is relevant to the service, training, consultation or enquiry.

04How we collect your information

We may collect personal information when you:

• Visit our website
• Fill in a form
• Contact us by email, phone, social media or message
• Join our mailing list
• Buy a product, course, membership or service
• Book a consultation, event, workshop or training
• Create an account or log in to one of our platforms
• Complete an application, questionnaire, survey or feedback form
• Attend live sessions, events, training or online calls
• Interact with our adverts, emails, website or social media content

We may also collect technical information through cookies and similar technologies.

05How we use your information

We use your personal information to:

• Provide our products, services, courses, training, memberships and events
• Process bookings, orders and payments
• Respond to enquiries and provide customer support
• Send confirmations, reminders, updates and service-related communications
• Manage your access to digital products, courses, communities or membership platforms
• Deliver training, certification or practitioner-related services where applicable
• Personalise your experience where appropriate
• Keep records of purchases, attendance, communication and support
• Send marketing emails where you have consented or where we are otherwise allowed to do so
• Improve our website, products, services and customer experience
• Protect our business, website and users from misuse, fraud or security issues
• Meet legal, tax, accounting and regulatory obligations

06Our lawful bases for using your information

We rely on one or more of the following lawful bases:

Contract

Where we need your information to provide a product, service, course, membership, booking, training or other purchase you have requested.

Consent

Where you have given permission, such as subscribing to our mailing list or submitting certain optional information

Legitimate interests

Where we use your information to run, manage and improve our business in a way that does not override your rights and freedoms.

Legal obligation

Where we need to keep or share certain information to comply with legal, tax, accounting or regulatory requirements.

Special category condition

Where sensitive personal information is processed, we will rely on an appropriate condition under data protection law, such as your explicit consent or another applicable legal basis depending on the circumstances.

07Marketing communications

If you sign up to our mailing list, download a free resource, attend an event, make an enquiry or purchase from us, we may send you emails about our services, training, courses, events, updates, offers or helpful content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at [email protected].

We do not sell your personal information to third parties.

08Cookies and website tracking

Our website may use cookies and similar technologies to:

• Make the website work properly
• Understand how visitors use the website
• Improve website performance and user experience
• Remember preferences
• Support analytics, advertising or marketing activity

You can adjust cookie settings through your browser. Where required, we will provide further information through a cookie notice or cookie banner.

09Who we share your information with

We may share your personal information with trusted third parties who help us operate our business and provide our services, such as:

• Email marketing platforms
• Payment processors
• Booking and scheduling systems
• Course, membership or community platforms
• Customer relationship management systems
• Video call or webinar platforms
• Accountants, bookkeepers, legal advisers or professional service providers
• IT, security and technical support providers
• Analytics and advertising platforms, where used
• Delivery or fulfilment providers, where applicable

We only share personal information where necessary and expect third parties to handle it securely and lawfully.

10Practitioner, training and certification records

If you take part in Belief Coding^® training, certification, supervision, mentoring or practitioner-related services, we may keep records relating to your enrolment, attendance, progress, certification status, communications and any relevant professional information.

These records may be used to manage training delivery, practitioner support, certification, quality assurance, compliance, and ongoing communication relating to your training or practitioner status.

Recorded assessment sessions

As part of Belief Coding^® accreditation, a facilitator may record a client session, with the client’s written consent, so that an external assessor appointed by Belief Coding^® can review their facilitation. Every assessor signs a confidentiality agreement.

Recordings are stored securely by the facilitator, shared with the assessor as view only, and deleted within 7 days of the assessor’s feedback call. Clients can ask for a recording to be stopped or deleted at any time by contacting their facilitator.

Facilitators and assessors follow our internal Recorded Assessment Sessions Policy, which is available to them through the Belief Coding^® portal.

11International transfers

Some of the systems, platforms or service providers we use may process or store personal information outside the UK.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in line with applicable data protection law.

12How long we keep your information

We only keep your personal information for as long as necessary for the purpose it was collected, including to provide services, meet legal obligations, resolve disputes, maintain business records and protect our legal rights.

For example:

• Customer purchase and payment records may be kept for tax and accounting purposes
• Course, training or certification records may be kept for as long as needed to manage training history, certification and practitioner support
• Recorded assessment sessions are deleted within 7 days of the assessor’s feedback call
• Email marketing records are kept until you unsubscribe or ask us to delete them, unless we need to retain limited information to honour your request
• Enquiry and support messages may be kept for a reasonable period for customer service and record-keeping purposes

13How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, email system or online service can be guaranteed to be completely secure.

14Your rights

Under data protection law, you have rights over your personal information, including the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for your information to be transferred to another provider
• Withdraw consent where we rely on consent

To exercise your rights, please contact us at [email protected]

15Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

16Links to other websites

Our website may contain links to other websites or platforms. We are not responsible for the privacy practices or content of those third-party websites. Please read their privacy policies before providing personal information.

17Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be made available on our website.

18Contact us

For questions about this Privacy Policy or how we use your personal information, please contact:

Email: [email protected]
Website: www.beliefcoding.com